TERMS

 

WELCOME TO STORE DESOLE! BY BUYING ON THIS WEBSITE YOU AUTOMATICALLY ACCEPT THE CONDITIONS BELOW. WE THEREFORE RECOMMEND THAT YOU READ THROUGH THE TERMS CAREFULLY BEFORE YOU ACT.

 

PURCHASE OF GOODS

 

ONCE YOU HAVE SELECTED THE ITEMS YOU WANT AND PLACED THEM, PLEASE FILL OUT YOUR PERSONAL INFORMATION SUCH AS NAME, ADDRESS AND PAYMENT INFORMATION.

ONCE THIS IS DONE, YOU WILL RECEIVE A CONFIRMATION E-MAIL INCLUDING A UNIQUE ORDER NUMBER. PLEASE NOTE THAT THIS IS NOT THE FINAL ORDER CONFIRMATION.

YOU RECEIVE YOUR FINAL ORDER CONFIRMATION AND RECEIPT ONCE THE PAYMENT IS APPROVED AND THE PRODUCT IS REGISTERED IN OUR SHOP. IF YOU HAVE FURTHER QUESTIONS REGARDING ONLINE SHOPPING AT STORE DESOLE, PLEASE CONTACT

+90 212 232 00 71 TUESDAY TO SATURDAY FROM 11:00 TO 20:00, SUNDAY 12:00 TO 17:00 OR WRITE TO [email protected]

 

SECURE PAYMENT

 

AT STORE DESOLE, YOU CAN PAY 3D-SECURED CREDIT CARDS SUCH AS VISA / EURO / MASTERCARD / AMERICAN EXPRESS OR BANK TRANSFER. WE ARE OPERATION ON IYZICO ONLINE PAYMENT SYSTEM. IYZICO BUYER PROTECTION IS A SERVICE THAT PROVIDES ASSISTANCE WHEN YOU SHOP FROM ONLINE SHOPS THAT USE IYZICO’S PAYMENT SERVICES. ONCE YOU PLACE YOUR ORDER, IYZICO BUYER PROTECTION OFFERS YOU A 24/7 LIVE SUPPORT IF YOU ARE NOT HAPPY WITH YOUR ORDER OR YOU WANT TO CHANGE YOUR ADDRESS AND EVEN ALLOWS YOU TO PAY WITH YOUR STORED CARD IN SECONDS. IT IS ALSO THERE TO OFFER YOUR CUSTOMER SERVICE IF A PROBLEM WITH YOUR PURCHASE EXISTS. 

WHEN YOU PAY WITH IYZICO AND CHOOSE IYZICO BUYER PROTECTION, YOU DON’T NEED TO WORRY ABOUT YOUR ORDER ARRIVING AS DESCRIBED OR YOUR CARD INFORMATION BEING STOLEN. YOUR CARD INFORMATION IS SECURELY PROTECTED BY IYZICO WITH OUR LEVEL 1 PCI-DSS CERTIFIED SYSTEM.

IF YOU RUN INTO ANY PROBLEMS AFTER YOU RECEIVE YOUR ORDER, YOU CAN USE THE LIVE CHAT SUPPORT SERVICE 24/7. IZICO STORES YOUR CARD WITH ITS LEVEL 1 PCI-DSS LICENSE AND SYSTEM WHICH IS THE HIGHEST SECURITY LEVEL INTERNATIONALLY. 

 

PRIVACY POLICY

 

INFORMATION ON PROTECTION OF PERSONAL DATA;

AS DESOLE, WE ATTACH GREAT IMPORTANCE TO THE PROCESSING AND PRESERVATION OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE LAW NO. 6698 ON THE PROTECTION OF PERSONAL DATA ("LAW"). WE WOULD LIKE TO INFORM OUR CUSTOMERS ABOUT OUR PURPOSE AND METHODS OF COLLECTING, PROCESSING, TRANSFERRING PERSONAL DATA AND ACCORDINGLY YOUR RIGHTS ARISING FROM THE LAW.

1. METHODS FOR COLLECTING PERSONAL DATA
DESOLE, IN THE CAPACITY OF DATA CONTROLLER, WITHIN THE FRAME OF OUR LEGAL OBLIGATIONS ARISING FROM THE LEGISLATION; FOR THE PURPOSES OF BENEFITING FROM THE SERVICES OF OUR BRANDS, INFORMING YOU ABOUT OUR CAMPAIGNS UPON YOUR APPROVAL, RECORDING YOUR SUGGESTIONS AND COMPLAINTS, ESTABLISHING BETTER SERVICE STANDARDS FOR YOU, DETERMINING AND IMPLEMENTING DESOLE COMMERCIAL AND BUSINESS STRATEGIES, ORAL DATA, WEBSITE, SOCIAL MEDIA, MOBILE APPLICATIONS AND SO ON. WE COLLECT BY MEANS OF ORAL, WRITTEN OR ELECTRONIC MEANS.

2. PROCESSING AND PROCESSING PURPOSES OF PERSONAL DATA
IN DESOLE, THROUGH OUR CALL CENTERS, WRITTEN COMMUNICATION CHANNELS, SOCIAL MEDIA PAGES, MOBILE COMMUNICATION CHANNELS, IN-STORE COMMUNICATION CHANNELS AND / OR ANY KIND OF CHANNELS, BUT NOT LIMITED TO, AS DATA CONTROLLER; YOUR PERSONAL AND / OR SPECIAL QUALITY PERSONAL DATA THAT WE OBTAIN WITHIN YOUR CONSENT CAN BE OBTAINED IN WHOLE OR IN PART, CAN BE SAVED, STORED, STORED, CHANGED, UPDATED, PERIODICALLY CHECKED, REORGANIZED, CLASSIFIED, REQUIRED FOR THE PURPOSE FOR WHICH THEY ARE PROCESSED OR FOR THE PERIOD SPECIFIED IN THE RELEVANT LAW. CAN BE MAINTAINED, STATUTORY OR SERVICES DUE TO ACTUAL REQUIREMENTS IF DÉSOLÉ IS WORKING WITH PRIVATE-LEGAL PERSON WITH OR LEGALLY LIABLE AND WHERE THE PUBLIC INSTITUTIONS AND / OR 3RD PERSON, A REAL PERSON CONCERNED WHO ARE RESIDENT IN TURKEY OR IN ABROAD / CAN BE SHARED WITH LEGAL ENTITIES CAN BE TRANSFERRED / TRANSFERRED ABROAD IN CASE OF LEGAL OR SERVICE DE FACTO REQUIREMENTS.
FOR PURPOSES SUCH AS DESOLE CUSTOMERS' BENEFIT FROM THE SERVICES OF OUR BRANDS, INFORM YOU ABOUT OUR CAMPAIGNS UPON YOUR APPROVAL, TO RECORD YOUR SUGGESTIONS AND COMPLAINTS, TO ESTABLISH BETTER SERVICE STANDARDS, TO DETERMINE AND APPLY DESOLE COMMERCIAL AND BUSINESS STRATEGIES AND IN ANY CASE, IN ACCORDANCE WITH THE LAW NO. 6698 ON PROTECTION OF PERSONAL DATA AND RELATED LEGISLATION. WE INFORM YOU THAT WE CAN PROCESS YOUR PERSONAL DATA.

3. TRANSFER OF PERSONAL DATA
DESOLE, YOUR PERSONAL DATA ONLY; CARRYING OUT COMPANY ACTIVITIES, ENSURING BUSINESS RELATIONSHIPS BETWEEN DATA OWNERS AND OUR CUSTOMERS AND / OR CONDUCTING NEGOTIATIONS FOR THIS PURPOSE, PROVIDED THAT SUFFICIENT PRECAUTIONS ARE TAKEN WITHIN THE FRAMEWORK OF THE SECURITY AND CONFIDENTIALITY PRINCIPLES SPECIFIED IN THE LAW OR ON THE BASIS OF YOUR EXPLICIT CONSENT. IN ORDER TO PROVIDE OPPORTUNITIES AND OPPORTUNITIES AND TO INCREASE THE SERVICE QUALITY; OUR GROUP COMPANIES, BUSINESS PARTNERS, CUSTOMERS, SUPPLIERS, AUDIT COMPANIES OR PUBLIC INSTITUTIONS OR ORGANIZATIONS THAT ARE AUTHORIZED TO REQUEST THIS DATA DUE TO A LEGAL OBLIGATION ARE NOT LIMITED TO THIS.

4. RIGHTS OF THE PERSONAL DATA OWNER LISTED IN ARTICLE 11 OF THE KVK LAW ("LAW")
DESOLE WILL RESPOND TO THE FOLLOWING REQUESTS OF THE PERSONS CONCERNED:
A) TO LEARN WHETHER DESOLE PROCESSES PERSONAL DATA RELATED TO THEM AND WHAT PERSONAL DATA IT PROCESSES,
B) GETTING INFORMATION ABOUT THE PURPOSES OF THE PROCESSING ACTIVITY,
C) TO KNOW THE THIRD PARTIES TO WHOM DESOLE TRANSFERS PERSONAL DATA DOMESTICALLY OR ABROAD,
D) REQUESTING CORRECTION OF PERSONAL DATA IF IT IS INCOMPLETE OR INCORRECTLY PROCESSED,
E) REQUESTING THE DELETION OR DESTRUCTION OF PERSONAL DATA IN ACCORDANCE WITH THE LAW,
F) IN CASE OF REQUESTING CORRECTION, DELETION OR DESTRUCTION OF PERSONAL DATA; REQUESTING THE TRANSACTIONS TO BE NOTIFIED TO THIRD PARTIES TO WHOM PERSONAL DATA ARE TRANSFERRED,
G) TO OBJECT TO THE EMERGENCE OF A RESULT AGAINST THE PERSON HIMSELF BY ANALYZING THE PROCESSED DATA EXCLUSIVELY THROUGH AUTOMATED SYSTEMS; AND
H) MAKING A COPY OF PERSONAL DATA.

YOU CAN CONTACT US ABOUT YOUR OPINIONS AND QUESTIONS.
TITLE: DESOLE
PHONE: -
MERSIS NO:
TAX ADMINISTRATION: -
TAX NUMBER: -
ADDRESS: BÜYÜK BÜYÜK CIFTLIK SOKAK BORA APT 15 / 1A NISANTASI TESVIKIYE MAHALLESI 34365 ISTANBUL, TURKEY
MAIL:
[email protected]

PRIVACY AND SECURITY

DESOLE ONLINE SHOP REQUESTS SOME PERSONAL INFORMATION (NAME, AGE, INTERESTS, E-MAIL, ETC.) FROM YOU IN ORDER TO BETTER SERVE ITS CUSTOMERS. THIS INFORMATION COLLECTED ON DESOLE ONLINE SHOP SERVERS IS USED ONLY WITHIN DESOLE ONLINE SHOP FOR PERIODICAL CAMPAIGN STUDIES, ORGANIZING SPECIAL PROMOTIONAL ACTIVITIES FOR CUSTOMER PROFILES, AND CUSTOMER "CLASSIFICATION" STUDIES NOT TO FORWARD UNSOLICITED E-MAILS.

DESOLE ONLINE SHOP DOES NOT SHARE THE INFORMATION IT COLLECTS FROM MEMBERSHIP FORMS WITH THIRD PARTIES WITHOUT USING THE NEWS OF THE MEMBER OR OTHERWISE, AND DOES NOT USE OR SELL IT FOR COMMERCIAL PURPOSES FOR ANY REASON OTHER THAN OPERATING.

CUSTOMER INFORMATION CAN ONLY BE DISCLOSED TO THE OFFICIAL AUTHORITIES IF SUCH INFORMATION IS REQUESTED BY THE OFFICIAL AUTHORITIES AND IN CASES WHERE IT HAS TO EXPLAIN TO THE OFFICIAL AUTHORITIES IN ACCORDANCE WITH THE MANDATORY LEGISLATION PROVISIONS IN FORCE.

ONLY THE CUSTOMER CAN ACCESS ALL THE INFORMATION ENTERED BY THE CUSTOMER INTO THE SYSTEM AND ONLY THE CUSTOMER CAN CHANGE THIS INFORMATION. IT IS NOT POSSIBLE FOR SOMEONE ELSE TO ACCESS AND CHANGE THIS INFORMATION. YOUR CREDIT CARD INFORMATION REQUESTED ON THE PAYMENT PAGE IS NEVER KEPT ON DESOLE ONLINE SHOP OR THE SERVERS OF THE COMPANIES THAT SERVE IT IN ORDER TO KEEP THE SECURITY OF OUR VALUED CUSTOMERS SHOPPING ON THE SITE AT THE HIGHEST LEVEL. IN THIS WAY, ALL TRANSACTIONS FOR PAYMENT ARE REALIZED BETWEEN THE BANK AND YOUR COMPUTER VIA THE DESOLE ONLINE SHOP INTERFACE.

USE OF COOKIES

COOKIES ARE SMALL TEXT FILES OR INFORMATION STORED ON YOUR COMPUTER OR MOBILE DEVICE (SUCH AS A SMARTPHONE OR TABLET) WHEN YOU VISIT OUR SITE.

WE USE COOKIES TO MAKE OUR SITES EASIER TO USE AND TO ADJUST TO YOUR INTERESTS AND NEEDS. WEB SITES ARE ABLE TO READ AND WRITE THESE COOKIE FILES SO THAT IMPORTANT INFORMATION ABOUT YOU IS REMEMBERED (SUCH AS REMEMBERING YOUR PREFERENCE SETTINGS) SO THAT YOU CAN BE RECOGNIZED AND PRESENTED TO YOU A MORE SUITABLE WEBSITE.

COOKIES ALSO HELP SPEED UP YOUR FUTURE MOVEMENTS ON OUR SITES. IN ADDITION, WE MAY USE COOKIES TO COLLECT STATISTICAL INFORMATION ABOUT THE USE OF OUR SITES IN ORDER TO UNDERSTAND HOW VISITORS USE OUR SITES AND TO IMPROVE THE DESIGN AND USEFULNESS OF OUR SITES.

DESOLE

ADDRESS: BÜYÜK BÜYÜK CIFTLIK SOKAK BORA APT 15 / 1A NISANTASI TESVIKIYE MAHALLESI 34365 ISTANBUL, TURKEY

 

PRIVACY AND SECURITY

 

DESOLE ONLINE SHOP REQUESTS SOME PERSONAL INFORMATION (NAME, AGE, INTERESTS, E-MAIL, ETC.) FROM YOU IN ORDER TO BETTER SERVE ITS CUSTOMERS. THIS INFORMATION COLLECTED ON DESOLE ONLINE SHOP SERVERS IS USED ONLY WITHIN DESOLE ONLINE SHOP FOR PERIODICAL CAMPAIGN STUDIES, ORGANIZING SPECIAL PROMOTIONAL ACTIVITIES FOR CUSTOMER PROFILES, AND CUSTOMER "CLASSIFICATION" STUDIES NOT TO FORWARD UNSOLICITED E-MAILS. DESOLE ONLINE SHOP DOES NOT SHARE THE INFORMATION IT COLLECTS FROM MEMBERSHIP FORMS WITH THIRD PARTIES WITHOUT USING THE NEWS OF THE MEMBER OR OTHERWISE, AND DOES NOT USE OR SELL IT FOR COMMERCIAL PURPOSES FOR ANY REASON OTHER THAN OPERATING.

CUSTOMER INFORMATION CAN ONLY BE DISCLOSED TO THE OFFICIAL AUTHORITIES IF SUCH INFORMATION IS REQUESTED BY THE OFFICIAL AUTHORITIES AND IN CASES WHERE IT HAS TO EXPLAIN TO THE OFFICIAL AUTHORITIES IN ACCORDANCE WITH THE MANDATORY LEGISLATION PROVISIONS IN FORCE.

ONLY THE CUSTOMER CAN ACCESS ALL THE INFORMATION ENTERED BY THE CUSTOMER INTO THE SYSTEM AND ONLY THE CUSTOMER CAN CHANGE THIS INFORMATION. IT IS NOT POSSIBLE FOR SOMEONE ELSE TO ACCESS AND CHANGE THIS INFORMATION. YOUR CREDIT CARD INFORMATION REQUESTED ON THE PAYMENT PAGE IS NEVER KEPT ON DESOLE ONLINE SHOP OR THE SERVERS OF THE COMPANIES THAT SERVE IT IN ORDER TO KEEP THE SECURITY OF OUR VALUED CUSTOMERS SHOPPING ON THE SITE AT THE HIGHEST LEVEL. IN THIS WAY, ALL TRANSACTIONS FOR PAYMENT ARE REALIZED BETWEEN THE BANK AND YOUR COMPUTER VIA THE DESOLE ONLINE SHOP INTERFACE.

USE OF COOKIES

COOKIES ARE SMALL TEXT FILES OR INFORMATION STORED ON YOUR COMPUTER OR MOBILE DEVICE (SUCH AS A SMARTPHONE OR TABLET) WHEN YOU VISIT OUR SITE.

WE USE COOKIES TO MAKE OUR SITES EASIER TO USE AND TO ADJUST TO YOUR INTERESTS AND NEEDS. WEB SITES ARE ABLE TO READ AND WRITE THESE COOKIE FILES SO THAT IMPORTANT INFORMATION ABOUT YOU IS REMEMBERED (SUCH AS REMEMBERING YOUR PREFERENCE SETTINGS) SO THAT YOU CAN BE RECOGNIZED AND PRESENTED TO YOU A MORE SUITABLE WEBSITE.

COOKIES ALSO HELP SPEED UP YOUR FUTURE MOVEMENTS ON OUR SITES. IN ADDITION, WE MAY USE COOKIES TO COLLECT STATISTICAL INFORMATION ABOUT THE USE OF OUR SITES IN ORDER TO UNDERSTAND HOW VISITORS USE OUR SITES AND TO IMPROVE THE DESIGN AND USEFULNESS OF OUR SITES.

DESOLE

ADDRESS: BÜYÜK BÜYÜK CIFTLIK SOKAK BORA APT 15 / 1A NISANTASI TESVIKIYE MAHALLESI 34365 ISTANBUL, TURKEY
PHONE: -

 

DUTY AND VAT

 

IF YOUR ORDER IS BEING SHIPPED OUTSIDE TURKEY, WHERE LOCAL TAXES AND CUSTOMS DUTIES APPLIES THIS WILL HAVE TO BE PAID BY THE RECIPIENT UPON DELIVERY OF YOUR ORDER. 

ALL PRICES AT STORE DESOLE ARE STATED IN TRY/EUR ARE INCLUDING VAT. 

IF YOU ORDER FROM OUTSIDE TURKEY YOU ARE RESPONSIBLE YOURSELF TO FOLLOW YOU COUNTRIES TAX AND DUTY REGULATIONS, WHICH STORE DESOLE CAN NOT BE HELD RESPONSIBLE FOR.

BE AWARE THAT THE SHIPMENT OF PRODUCTS TO OUTSIDE TURKEY CAN BE DELAYED, AS THE PACKAGES HAVE TO GO THROUGH CUSTOMS. IT IS THEN YOUR RESPONSIBILITY TO CONTACT THE SHIPPING CARRIER AND PAY THE IMPOSED ADDITIONAL COSTS. 

 

SHIPPING & RETURNS:

 

SHIPPING IN TURKEY

 

SHIPPING WILL BE FREE OF CHARGE WITH YURTICI KARGO.

 

SHIPPING ABROAD

 

ALL SHIPMENTS FOR ABROAD WILL BE DELIVERED BY DHL. CHARGE WILL BE DEFINED AUTOMATICALLY AT ORDER SETTING. PURCHASE OVER 200 EURO IS FREE OF CHARGE.

STANDARD EUROPEAN SHIPMENT TAKE APPROX. 2-3 WORKING DAYS.

 

GENERAL

 

WE SHIP ALL ITEMS BY PARCEL POST, THAT MAKES IT POSSIBLE TO TRACK THE PACKAGE ON ITS WAY. IS THE PACKAGE AND/OR CONTENTS DAMAGED WHEN YOU RECEIVE IT, PLEASE REPORT IT TO YURTICI KARGO/DHL AND STORE DESOLE ON THE SAME DAY AND RETURN THE ITEM TO US IMMEDIATELY. DESOLE IS NOT RESPONSIBLE FOR GOODS DAMAGED IN TRANSIT. IN CASE THAT DHL OR YURTICI KARGO ARE NOT ABLE TO DELIVER THE PACKAGE AND IT IS BEING RETURNED TO STORE DESOLE, THE RETURN POSTAGE FEE WILL BE DEDUCTED FROM YOUR REFUND.

YOU CAN TRACK YOUR SHIPMENT THROUGH DHL WEB SITE HTTP://WWW.DHL.COM/EN AND FIND DELIVERY OPTIONS CONNECTING TO THERE ONLINDE DELIVERY DEMAND SYSTEM.

WE ALWAYS PACK THE GOODS WITH UTMOST CARE TO MINIMIZE THE RISK OF CARGO DAMAGE.

 

DELIVERY

 

ORDERS BEFORE 16:00 ARE SHIPPED THE SAME DAY TUESDAY TO FRIDAY. FAST SERVICE IS IMPORTANT TO US, WE TRY TO SHIP ALL PARCELS WITHIN 1-2 WORKDAYS. IF THE DELAY IS CAUSED BY YURTICI KARGO/DHL STORE DESOLE CAN NOT BE HELD RESPONSIBLE. 

 

RETURN POLICY

 

AT STORE DESOLE WE ONLY WISH FOR HAPPY AND SATISFIED CUSTOMERS. STORE DESOLE HAS A 14-DAY WINDOW TO MAKE A REFUND ON PRODUCTS BOUGHT ONLINE – COUNTING FROM THE DAY THAT YOU HAVE RECEIVED THE PRODUCTS.

IF YOU REGRET THE PURCHASE, THE PRODUCTS HAVE TO BE RETURNED TO THE RETURN ADDRESS IN THE ORIGINAL PACKAGING AND IN THE SAME CONDITION AS YOU RECEIVED IT IN, INCLUDING TAG AND SEAL ATTACHED. PLEASE NOTE: BOOKS, CDS & BEAUTY PRODUCTS MUST BE RETURNED UNOPENED.

WHEN RETURNING WE KINDLY ASK YOU TO INCLUDE A COPY OF THE ORIGINAL RECEIPT AS DOCUMENTATION FOR THE PURCHASE.

ALWAYS SAVE THE POSTAGE RECEIPT AS DOCUMENTATION THAT THE PRODUCT WAS SENT BACK TO US.

IF THE REQUIREMENTS ABOVE ARE NOT MET, THEN STORE DESOLE RESERVES THE RIGHT TO SEND THE PRODUCTS BACK TO THE BUYER ON HIS OR HERS EXPENSE.

 WHEN THE PRODUCTS HAVE BEEN RETURNED WITHIN THE 14-DAY WINDOW, AND APPROVED BY US, THE PRICE AT WHICH THE PRODUCT WAS PURCHASED WILL BE REFUNDED INTO YOUR ACCOUNT WITHIN A FEW DAYS. YOU, YOURSELF WILL HAVE TO COVER THE COST OF SENDING THE PRODUCT OR PRODUCTS RETURN.

PLEASE USE THE BELOW ADDRESS IF YOU WISH TO RETURN A PRODUCT.

DESOLE TEKSTIL SANAYI VE TICARET ANONIM SIRKETI

TESVIKIYE MAH., BORA APT. 15/1

34365 SISLI- ISTANBUL

TURKEY
 

FOR ALL INTERNATIONAL RETURNS WE OFFER THE SERVICE OF ARRANGING A DHL PICK-UP. CUSTOMERS RETURNING PACKAGES VIA STORE DESOLE`S DHL ACCOUNT WILL ONLY BE BILLED STORE DESOLE`S NEGOTIATED BUSINESS RATES.

 

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